Frequently Asked Questions

Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on email.

Order and Shipping:
1. When will my order ship? Orders are processed within 1-3 business days post-payment.
2. What is the delivery time? 7-20 business days. Delays may occur during peak periods or customs checks.
3. Can I change the shipping address? Contact us immediately with the order number for address changes before shipment.
4. How can I modify/cancel my order? Contact customer service promptly with the order number for modifications/cancellations pre-shipment.
5. How much is shipping? Shipping costs vary by product and supplier, with details available on each item in our store.
6. How do I track my order? Visit the "Track Your Order" section in the footer, enter your Tracking or Order Number.

Payments
1. How to use a discount code? Apply the code at checkout in the "Promo Code" box and click "Apply."
2. What forms of payment are accepted? PayPal, AMEX, Apple Pay, and various other methods are accepted.
3. Why multiple charges on my card? Pending charges are authorization charges; actual payment occurs when items ship.
4. Do you accept cash on delivery? No, cash on delivery is not accepted at the moment.
5. What information is needed for checkout? Enter shipping address and payment method during our easy and secure checkout process.
6. Do you offer wholesale options? Yes, contact customer service for wholesale inquiries.

Return/Replacement
1. How can I return an order? Utilize our 7-day money-back guarantee; contact support@petsmartstuff.com for returns.
2. How to get a replacement for incorrect/damaged items? Contact customer service with the order number and product picture.

Support
1. How do I contact customer service? Email us at support@petsmartstuff.com
2. Customer service hours? Available every day from 10:00 am to 05:00 pm.
3. Privacy Policy? Read our Privacy Policy for comprehensive details on your privacy.